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Blogue

Blogue FreeClimb

Découvrez les dernières tendances de l'industrie, les meilleures pratiques éprouvées et des cas d'utilisation concrets des technologies de communication dans les centres de contact et l'expérience client.

Article en vedette
Cell phone ringing with the caller labeled as "Unknown"

Why a verified caller ID doesn’t mean a trusted caller

Security & Compliance
If caller ID is verified, why are nuisance calls still getting through? Businesses need these critical signals to surface where a call actually came from and if it’s who they say they are.
Kyra Loew
June 12, 2026
•
5
minute de lecture
Artificial Intelligence
AI that delivers fast, trustworthy answers
Large language models are powerful, but for high-stakes tasks like requests for proposals, businesses need AI that’s both precise and auditable. We introduce an improved RAG model that both enhances accuracy and reduces effort.
John Parkinson
December 2, 2025
•
5
minute de lecture
Phone screen displaying an unknown caller ringing
Security & Compliance
The FCC robocalling paradox
The FCC’s evolving robocalling policies may introduce tension between stronger call authentication and reduced consumer control. Discover what this shift could mean for businesses navigating trust, compliance, and outreach.
Kyra Loew
November 21, 2025
•
7
minute de lecture
A women in a clothing boutique sits at a desk smiling on the phone while writing in a notebook.
Artificial Intelligence
RAG to riches: A bot that actually gets your business
Imagine a smart voice assistant that answers your customers’ questions anytime, day or night — no staff required. Learn how AI and Retrieval Augmented Generation (RAG) can create a 24/7 voice-activated FAQ system.
John Parkinson
November 4, 2025
•
6
minute de lecture
Worms eye view at a group of people standing with their cell phones out
Messaging
How to monitor and maximize SMS/MMS deliverability
Why are your SMS/MMS messages not getting through? We’ll explore the common causes and effective strategies to instantly improve message deliverability.
Kyra Loew
October 1, 2025
•
4
minute de lecture
A robot sits at a computer while a woman stands beside it, speaking over its shoulder.
Artificial Intelligence
How “human” should AI be?
Can a voice bot sound too human-like? This blog explores the uncanny valley in customer experience and how to design AI that builds trust.
Kyra Loew
August 19, 2025
•
6
minute de lecture
Out-of-the-box versus custom AI part 3: Power and control
Artificial Intelligence
Out-of-the-Box vs. Customized GenAI Bots: Part 3
In this final part of our series, we explore why control matters in AI by comparing third-party and custom language models, covering hidden risks, security, and the power of personalization.
Crispin Reedy
August 6, 2025
•
5
minute de lecture
Women sits looking at her phone with frustration
Voice
Why your voice bot still says, “Sorry, I didn’t catch that” in 2025
Today’s voice bots often struggle with basic commands. Here’s why the problem is more complex than it seems and how businesses can improve voice recognition accuracy.
Kyra Loew
July 17, 2025
•
7
minute de lecture
Out-of-the-box versus custom AI part 1: Data ownership and security
Artificial Intelligence
Out-of-the-Box vs. Customized GenAI Bots: Part 1
As generative AI grows, data security and control remain critical. Part 1 of our series covers chatbot security, off-the-shelf limits, and advantages of custom models.
Crispin Reedy
June 2, 2025
•
7
minute de lecture
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