Contact Us

570 Lake Cook Road

Suite 400

Deerfield, IL 60015

2 North Riverside Plaza

Suite 225

Chicago, IL 60606

info@freeclimb.com

support@freeclimb.com

partners@freeclimb.com

media@freeclimb.com

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Talk to an Expert

570 Lake Cook Road

Suite 400

Deerfield, IL 60015

2 North Riverside Plaza

Suite 225

Chicago, IL 60606

info@freeclimb.com

support@freeclimb.com

partners@freeclimb.com

media@freeclimb.com

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Don't just Interact. Impress.
Combine the power of emerging AI technology with the scale and performance of the FreeClimb communications platform for smarter, more successful customer service outcomes.

Make every customer conversation a FreeClimb Customer Experience.

Hear your customer. And show them you do.

Our Interaction Analytics use AI technology to analyze patterns in customer behaviors and look for important non-verbal and verbal signals to start the customer journey off strong and improve it every step of the way. Plus, you get call-level insights while contact center agents get automated feedback and guidance.

Give customers what they need. When they need it.

Make self-service automated interactions more accurate and conversational with AI-powered natural language understanding. Make it easy for customers to access customer care using their preferred channels and predict the best, most personalized user experiences based on past behaviors.

Get them where they need to be. Effortlessly and cost-effectively.

Manage voice traffic at the network level with adaptive routing and call control, and drive IVR engagement that is more dynamic and responsive. You’ll meaningfully improve CSAT metrics, productivity, call containment, and ultimately lower costs.

INTERACTION ANALYtICSConversational AIEnhanced Network ServicesVoice and SMS API

Everything happens on a proven foundation.

99.999% availability and 24x7x365 platform uptime since our doors opened in 1991.

1B+ minutes each month – including 10% of all US contact center traffic — run on FreeClimb.

Security, regulatory, and contractural compliance standards aligned with the nation's largest institutions and agencies.

PCI DSS CertifiedHIPAA
AICPA and SOCFCC Seal

Any FreeClimb path you choose, we've got you.

Full Service

Our experts work with your business and IT groups to provide end-to-end communications solutions.

Talk to an Expert

API

You're in control. Code what you want, how you want, with an easy-to-use, composable voice and SMS communications API.

Request a Trial

No-Code

Secure web-based tools optimized for flexibility and tailored for general and specialized customer service use cases.

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FreeClimb from Vail

Protecting our customers and yours every step of the way.

There's a reason why we engineer and test all our own tools. By closely managing and monitoring our platform and by collaborating with our clients to understand their business first-hand we make sure our code, products, solutions, and services are rock solid.

Work to make people around you better; revision is about making things better; and most importantly, the proper use of technology can change the world.

— Jim Whiteley
    Founder and CEO

Upcoming Events

Meet with Us
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A view of the Chicago River from Tribune Tower.

Let's start a conversation.

Phone
(833) 816-2562

Locations
2 North Riverside Plaza
Suite 225
Chicago, IL 60606

570 Lake-Cook Road
Suite 400
Deerfield, IL 60015
Email
Sales Inquiries
sales@freeclimb.com

General Inquiries
info@freeclimb.com

Technical Support
support@freeclimb.com

Partner Program
partners@freeclimb.com

Media Inquiries
media@freeclimb.com