Support
Need help? You’re in the right place.
Take a look at the resources, links, and FAQs we’ve assembled below. Don’t see what you need? Reach out and we’ll be happy to help!
Frequently Asked Questions
If you have an issue with your account or questions about the platform, you can fill out our contact form and we’ll get back to you within one business day. We also regularly monitor the FreeClimb tag on Stack Overflow during business hours (Monday through Friday, 9am – 5pm CST). If you encounter an issue with the platform, you can log into the dashboard and submit a ticket.
To provide feedback, please contact support and include in the message that you’d like to speak with a developer. We will respond to your initial message within one business day.
Trial users get to experience nearly every advantage of our platform, plus we start you off with $50.00 in credit to get building. Unlike upgraded accounts, however, you must verify all outbound numbers while using a trial account. Trial accounts are also limited to using one phone number at a time. You can skip the hassle of verifying outbound numbers, use more than one number, and keep your $50.00 of trial credits by upgrading your account at any time.
If you’re a trial user, you have used all your $50.00 trial credit and must Upgrade to continue using FreeClimb. If you have an upgraded account, your account balance has most likely hit $0.00 due to an error with the automatic payment. To add funds to your FreeClimb account or update your payment method, please contact support.
Your account was likely suspended due to unpaid billing or suspected misuse of the platform. While your account is suspended, you cannot access FreeClimb or your data until the issue has been resolved. To resolve account suspension, or if you think your account has been suspended in error, contact support.
How you’re billed is up to you, but our most popular billing method is prepaid. Prepaid billing automatically replenishes your balance with your chosen increment amount whenever your balance drops below $10.00. Billing is updated at the top of every hour, so that’s when you’ll see changes in your account balance. To discuss other options such as monthly billing, please contact us at info@freeclimb.com for more details. For information about pricing, please reference out Pricing Page.
To access or request deletion of your FreeClimb data, please contact privacy@freeclimb.com or, if you prefer, write to us at:
Vail Systems, Inc.
Attn: FreeClimb API Services Data Privacy
570 Lake Cook Road STE 400
Deerfield, IL 60015
FreeClimb trial accounts are limited to one phone number at a time. If you wish to use a different number, you must first delete your current number and then buy a new one. To buy and use multiple numbers at the same time, you can Upgrade your account. For more information about trial account limitations, please reference Using Your Trial Account.
All FreeClimb release notes and other important API information can be found in the Changelog.
The REST API handles application-initiated actions and making requests to your application while PerCL is a command language which you can use to direct the API. For example, if a call comes onto the platform for a number you’ve purchased and assigned to an application, the REST API will make a request to that application at the endpoint you’ve specified. In your application’s response to the request, you can return PerCL that instructs the API what to do with the call. For more information on what PerCL and the API can do, please reference FreeClimb Docs.
You have the option to write your own grammars or you may use third-party speech recognition tools, such as Google Cloud’s Speech-to-Text. When the platform receives the text that Google (or the tool of your choice) has created, it can proceed with the subsequent actions you have requested. We are also actively seeking ways to improve this feature, so stay tuned.
To prevent misuse of the platform and keep FreeClimb free of spammers, all trial users are required to verify outbound numbers prior to use. For information on how to verify outbound numbers, please reference Using Your Free Trial Account. NOTE: only US numbers are supported at this time.
Toll-free and Local Numbers differ in various characteristics such as capability and cost, so they should be selected based on your specific use case. For instance, while Toll-free Numbers have App to Person (A2P) SMS capabilities, they cost a little more than a Local Number to send and receive messages. To match your use case with the most appropriate type of number, please reference Choosing a Number.
This feature is not yet available for most users. Contact sales at info@freeclimb.com for more details.
FreeClimb supports playback of single-channel, 8 kHz, 8-bit μ-law WAV files. These files must be stored in a location that is available via URL. You can convert files to this format using an audio editor. Audacity is a free, open source option.
- Import the source audio.
- Adjust the project rate to 8 kHz.
- If the source is recorded in more than one channel, convert it to mono.
- Export the track, selecting the μ-law encoding.
You can start by using the API Explorer Try It feature in the API Reference section. Once you’ve created an account, you can use your account ID and API key, found on your Dashboard Profile page, to make requests to the REST API. Modify the parameters, authenticate with your account ID as “username” and your API key as “password.” For a quick demonstration of the API, try sending yourself an SMS message. We are actively exploring newer and easier ways for users to test our platform, so stay tuned for updates.
The FreeClimb support team is available Monday – Friday, 9-5pm CST to answer any and all inquiries.
We monitor the FreeClimb tag on Stack Overflow for your questions regarding how-tos, error messages, and more. You can expect a response from us or other FreeClimb users within a day – and make sure to tag your questions with FreeClimb!