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570 Lake Cook Road

Suite 400

Deerfield, IL 60015

2 North Riverside Plaza

Suite 225

Chicago, IL 60606

info@freeclimb.com

support@freeclimb.com

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media@freeclimb.com

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Talk to an Expert

570 Lake Cook Road

Suite 400

Deerfield, IL 60015

2 North Riverside Plaza

Suite 225

Chicago, IL 60606

info@freeclimb.com

support@freeclimb.com

partners@freeclimb.com

media@freeclimb.com

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Technical Support
Need help? You’re in the right place. Take a look at the resources, links, and FAQs below. Don’t see what you need? Reach out and we’ll be happy to help!

FreeClimb Popular Guides

Frequently Asked Questions

What do I do if I’m having an issue with my account or the platform?

If you have an issue with your account or questions about the platform, you can fill out our contact form and we’ll get back to you. If you encounter an issue with the platform, you can log in to the dashboard and submit a ticket.

How can I get in contact with a developer?

To speak directly with one of our developers, please include this request in your message when you contact support.

What’s included in a trial account?

All new users start with a free trial account, a $20.00 credit, and one randomly assigned long code number. Developing with a trial account gives you the same experience and access to features as a full paid account, with a few restrictions to ensure the security of the platform. Please reference our Using Your Free Trial Account guide for more information.

Why is my account out of credits?

Your account was likely suspended due to suspected misuse of the platform or unpaid charges, as outline in the Terms of Service. While your account is suspended, you cannot access FreeClimb API Services or your data until the issue has been resolved. Suspension is temporary and your account can be reactivated. For more details on why your account was suspended and how to reactivate it, please submit a ticket.

Why was my account suspended?

Your account was likely suspended due to suspected misuse of the platform or unpaid charges, as outline in the Terms of Service. While your account is suspended, you cannot access FreeClimb API Services or your data until the issue has been resolved. Suspension is temporary and your account can be reactivated. For more details on why your account was suspended and how to reactivate it, please submit a ticket.

How does billing work?

How you’re billed is up to you. Prepaid billing automatically replenishes your balance with your selected top-up amount whenever your balance drops below $10.00. If your account balance falls below $0, we will charge your account for the negative balance plus your selected top-up amount. This will avoid multiple charges to your account in one day. Billing is updated at the top of every hour, so that’s when you’ll see changes to your account balance. To discuss other options such as monthly billing, please contact us at sales@freeclimb.com for more details. For information about pricing, please reference our pricing page.

How can I access my data?

To access or request deletion of your data associated with FreeClimb API Services, please contact privacy@freeclimb.com or write to us at:

FreeClimb LLC
Attn: FreeClimb API Services Data Privacy
570 Lake Cook Road STE 400
Deerfield, IL 60015

For more information about how FreeClimb handles your data, please reference our privacy notice.

Where can I read FreeClimb API release notes?

All FreeClimb API release notes and other important API information can be found in the changelog.

What’s the difference between the FreeClimb REST API and Performance Command Language (PerCL)?

The FreeClimb REST API handles application-initiated actions and making requests to your application while PerCL is a command language, which you can use to direct the API. For example, if a call comes onto the platform for a number you’ve purchased and assigned to an application, the REST API will make a request to that application at the endpoint you’ve specified. In your application’s response to the request, you can return PerCL that instructs the API what to do with the call. For more information, please reference our PerCL and API documentation.

Does FreeClimb API have built-in grammars for speech recognition?

While FreeClimb API does not currently provide built-in grammars for voice, we offer a guide on How to Write Grammars. You can also use third-party speech recognition tools, such as Google Cloud’s Speech-to-Text.

Why do I need to verify outbound numbers with my trial FreeClimb API account?

To prevent misuse of the platform and keep FreeClimb API free of spammers, all trial users are required to verify outbound numbers prior to use. For information on how to verify outbound numbers, please reference Using Your Free Trial Account. NOTE: only US-based numbers are supported at this time.

Why should I choose a toll-free number vs. a long code number?

Toll-free and long code numbers differ in terms of capability and cost, so they should be selected based on your specific use case. To match your use case with the most appropriate number type, please reference Understanding Number Types.

Does FreeClimb API offer short codes?

FreeClimb API offers short codes for SMS services. Please contact our sales team at sales@freeclimb.com for more details.

What types of audio files are supported by FreeClimb API for recording?

FreeClimb API supports playback of single-channel, 8 kHz, 8-bit μ-law WAV files. These files must be stored in a location that is available via URL. You can convert files to this format using an audio editor. Audacity is a free, open source option.

  1. Import the source audio.
  2. Adjust the project rate to 8 kHz.
  3. If the source is recorded in more than one channel, convert it to mono.
  4. Export the track, selecting the μ-law encoding.

The FreeClimb API technical support team is available Monday – Friday, 9-5pm Central Time to answer any inquiries.

We monitor the FreeClimb API tag on Stack Overflow for your questions regarding how-tos, error messages, and more. You can expect a response from us or other FreeClimb API users within a day — and make sure to tag your questions with FreeClimb API.