Support
Need help? You’re in the right place.
Take a look at the resources, links, and FAQs we’ve assembled below. Don’t see what you need? Reach out and we’ll be happy to help!
Frequently Asked Questions
If you have an issue with your account or questions about the platform, you can fill out our contact form and we’ll get back to you. If you encounter an issue with the platform, you can log in to the dashboard and submit a ticket.
To speak directly with one of our developers, please include this request in your message when you contact support.
All new users start with a free trial account, a $20.00 credit, and one randomly assigned long code FreeClimb number. Developing with a trial account gives you the same experience and access to features as a full paid account, with a few restrictions to ensure the security of the platform. Please reference our Using Your Free Trial Account guide for more information.
If you’re a trial user, your initial $20.00 trial credit has run out. To continue using FreeClimb and add funds to your balance, please upgrade your account. If you have an upgraded account, your balance has most likely hit $0.00 due to an automatic payment error. To add funds to your FreeClimb balance or update your payment method, please contact support.
Your account was likely suspended due to unpaid charges or suspected misuse of the platform, as outline in the Terms of Service. While your account is suspended, you cannot access FreeClimb or your data until the issue has been resolved. Suspension is temporary and your account can be reactivated. For more details on why your account was suspended and how to reactivate it, please contact support.
How you’re billed is up to you, but our most popular billing method is prepaid. Prepaid billing automatically replenishes your balance with your selected top-up amount whenever your balance drops below $10.00. If your account balance falls below $0, we will charge your account for the negative balance plus your selected top-up amount. This will avoid multiple charges to your account in one day. Billing is updated at the top of every hour, so that’s when you’ll see changes to your account balance. To discuss other options such as monthly billing, please contact us at info@freeclimb.com for more details. For information about pricing, please reference our pricing page.
To access or request deletion of your FreeClimb data, please contact privacy@freeclimb.com or write to us at:
Vail Systems, Inc.
Attn: FreeClimb API Services Data Privacy
570 Lake Cook Road STE 400
Deerfield, IL 60015
For more information about how FreeClimb handles your data, please reference our privacy notice.
All FreeClimb release notes and other important API information can be found in the changelog.
The REST API handles application-initiated actions and making requests to your application while PerCL is a command language, which you can use to direct the API. For example, if a call comes onto the platform for a number you’ve purchased and assigned to an application, the REST API will make a request to that application at the endpoint you’ve specified. In your application’s response to the request, you can return PerCL that instructs the API what to do with the call. For more information, please reference our PerCL and API documentation.
While FreeClimb does not currently provide built-in grammars for voice, we offer a guide on How to Write Grammars. You can also use third-party speech recognition tools, such as Google Cloud’s Speech-to-Text.
To prevent misuse of the platform and keep FreeClimb free of spammers, all trial users are required to verify outbound numbers prior to use. For information on how to verify outbound numbers, please reference Using Your Free Trial Account. NOTE: only US numbers are supported at this time.
Toll-free and long code numbers differ in terms of capability and cost, so they should be selected based on your specific use case. To match your use case with the most appropriate number type, please reference Understanding Number Types.
This feature is not yet available for most users. Contact sales at info@freeclimb.com for more details.
FreeClimb supports playback of single-channel, 8 kHz, 8-bit μ-law WAV files. These files must be stored in a location that is available via URL. You can convert files to this format using an audio editor. Audacity is a free, open source option.
- Import the source audio.
- Adjust the project rate to 8 kHz.
- If the source is recorded in more than one channel, convert it to mono.
- Export the track, selecting the μ-law encoding.
The FreeClimb support team is available Monday – Friday, 9-5pm CST to answer any and all inquiries.
We monitor the FreeClimb tag on Stack Overflow for your questions regarding how-tos, error messages, and more. You can expect a response from us or other FreeClimb users within a day – and make sure to tag your questions with FreeClimb!