Breakup with Twilio
It’s time to ditch poor service quality, inefficient contact center systems, and radio-silent providers. Reinforce your business with reliable, in-house engineering, flexible pricing, and dedicated business support from FreeClimb.
Better prices, better value
FreeClimb and Twilio both provide programmable APIs and cloud communications platforms, but they have distinct differences in features, pricing, and core services.
Savings
Starting at $0.0079 per message segment to send or receive a message.
Starting at $0.005 per message segment to send a message. Inbound SMS is included!
37% per message
Starting at $0.0085/min to receive calls and $0.0140/min to make calls.
Started at $0.0055/min to receive calls and $0.01/min to make calls. Answering machine detection is included.
35% per inbound call and 29% per outbound call
Starting at $0.0200 for Outbound MMS and $0.0100 for Inbound MMS.
Starting at $0.01300 for Outbound MMS, with Inbound MMS included.
35% per MMS message
Starting at $1.15/month per Local number and $2.15/month per Toll-Free number.
Starting at $0.50/month per Local number and $0.75/month per Toll-free number.
57% per Local number and 65% per Toll-Free number
Why choose FreeClimb?
Experience carrier-grade capacity, fault tolerance, and unparalleled reliability with FreeClimb.
Platform
Changeable: Riding the wave of startup culture, Twilio brings a breadth of communications tools, but rather than honing their products, their focus is on the next big thing.
Support
Unresponsive: Customers are charged at least $1,500/month to access support, only to be met with radio-silence or rotating account reps. The automated help center is also barred behind a login wall.
Security
Exposed: In 2024, Twilio experienced a data breach that leaked 33 million phone numbers from an unauthenticated endpoint, raising concerns about their API’s data security.
Implementation
Complicated: While comprehensive, Twilio’s documentation is highly complicated and lacks use case examples, leaving developers to dig for the source code themselves.
Cost-Effectiveness
Expensive: Twilio’s products come with higher costs and a complex pricing model that can be challenging to navigate and lead to unexpected costs. Users are also charged for features they don't use.
vs.
Platform
Rock Solid: Since opening our doors in 1991, we have hardened our suite of voice and messaging solutions to help businesses create exceptional experiences. With a guaranteed 99.999% uptime backed by two, 24/7 NOC centers, customers can count on quality voice calls and high deliverability.
Support
Dedicated: We will never ghost you, and our 90% client retention reflects that. From complimentary consultations to customizable solutions to white-glove 10DLC support, we ensure your business experience is as positive as the business outcomes.
Security
Airtight: We develop, manage, and monitor all our technology in-house, ensuring robust data protection and rapid issue resolution. And with 1B+ minutes running across our platform each month — plus 10% of all US contact center traffic — that’s a big responsibility.
That’s why our security, regulatory, and contractual compliance standards align with the nation's largest institutions and agencies.
Implementation
Intuitive: Our core voice and SMS applications are configurable, well-documented, and easy to integrate, speeding up build time and business’ time to market.
Cost-Effectiveness
Value: On top of better rates, we include valuable features like conferencing, answer machine detection, and speech recognition. Our Professional Services take care of complex integrations, saving on expensive IT resources and tedious troubleshooting.
Deliver personalized customer care with a rock-solid platform
Leading brands across financial services, retail, hospitality, and healthcare trust FreeClimb as their flexible, scalable communications platform.
Custom solutions built by expert, in-house engineers
Industry-leading NLU and large language model (LLM) capabilities
24/7, White-glove support with 10DLC support
99.999% uptime since 1991
Well-documented, easy-to-use APIs
Compliant with Level 1 PCI-DSS, GDPR, HIPAA, and SOC 2 Type II
Break free from coding restraints and set your business above the competition.
With the flexibility to tailor solutions to your scale and budget, FreeClimb APIs can be ideal for even the most complex customer service strategies.
Access pre-built features to easily create hyper-personal, differentiated communications across messaging, voice, web chat, and more from your own application.
Voice API
Create custom, quality voice-enabled experiences through FreeClimb’s feature-rich, enterprise-grade network.
Adaptive call routing & recording
Intelligent IVR
WebRTC click-to-call
Messaging API
Cost-effectively send, receive, and verify text messages locally and globally. Plus, we handle the complexity of 10DLC so you don’t have to.
Two-factor authentication (2FA)
Notifications & promotions
Two-way messaging
FAQs
FreeClimb’s starting prices for voice calls and SMS are significantly lower than Twilio’s. Customers only pay for what they use, with no monthly fees, usage commitments, or hidden charges. Additionally, we provide Professional Services that handle your complex integrations, saving you on expensive IT resources and tedious fix-it work.
Twilio's support is behind a paywall, with a minimum charge of $1,500 per month. The quality and responsiveness of account representatives vary based on the paid tier.
With FreeClimb, every customer receives dedicated support. Maintaining a 90% client retention rate, we provide solutions tailored to your business needs and budget. From complimentary consultations to flexible contracts to transparent communication, we ensure your experience is as positive as the outcomes we deliver.
For decades, FreeClimb has maintained a 99.99% uptime SLA by fostering direct relationships with Tier 1 and local carriers, backed by two Network Operations Centers (NOCs) for round-the-clock network monitoring and management. Our redundant, clustered architecture ensures continuous operation during outages, providing exceptional call quality and high message throughput.
FreeClimb is compliant with a wide range of industry regulations, including Level 1 PCI-DSS, GDPR, HIPAA, and SOC 2 Type II.
You can use your existing US or Canada numbers by porting them to the FreeClimb platform. As a licensed carrier, FreeClimb ensures all phone numbers are ready to use through robust testing and screening. Our support team can assist with a seamless migration.