Create dynamic, branded surveys and deliver them to customers via voice, chat, or SMS, whichever method works best for them. Plus, with support for a wide range of qualitative and quantitative question types (e.g. yes/no, satisfaction scale, multiple choice, and open-ended response) that can change dynamically based on responses, your customers can provide insightful, immediate feedback in the manner they prefer.
Open-ended voice responses are saved, transcribed, analyzed, summarized, and aggregated automatically at scale, saving time while giving customers the opportunity to be heard in their own words. And with Versay Callback support, you can connect with a customer when a response requires immediate attention and deliver on the promise their feedback truly is important.